Intelligent Technical Solutions · 1 month ago
System Administrator I (Remote)
United States
Full-time
Remote
Mid Level
3+ years expIntelligent Technical Solutions is a dynamic and growing company seeking a System Administrator. In this role, you'll provide remote IT support, ensuring clients receive top-notch technical assistance while handling tasks from system updates to troubleshooting.
ConsultingInformation TechnologySoftware
Responsibilities
Workstation operating system issues of any kind
Printer issues of any kind
Standard business application (Office, etc.) issues of any kind
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
Server issues of any kind
Basic and intermediate networking issues
Escalation point for technicians
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations
Qualification
Required
Experience with Windows and Mac OS troubleshooting
Experience with Server 2012 to 2022
Experience with VMWare and Hyper V Virtualization
Experience supporting M365 and Azure
Minimum of three to five years experience in IT Support or a similar role
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
A home office set up that meets the following: Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer
Internet: Stable internet connection with at least 5 Mbps download and upload speeds
Audio Equipment: A quality headset with a noise-cancellation feature for meetings
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app
Webcam: An HD webcam for video calls
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments
Able to provide NBI Clearance (for PH applicants)
Preferred
Experience with Managed Service Providers (MSPs) is highly desirable
Active Server Certifications are preferred
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
Benefits
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Company
Intelligent Technical Solutions
Intelligent Technical Solutions has been helping small businesses in the Las Vegas, Phoenix.
201-500 employees
H1B Sponsorship
Intelligent Technical Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-07-19Acquired
Leadership Team
Tom Andrulis
Chief Executive Officer
Recent News
2024-11-12
2024-11-05
Company data provided by crunchbase