Intelligent Technical Solutions · 3 months ago
IT Technician I (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$4.59/hr - $6.89/hrIntelligent Technical Solutions is a dynamic and growing company seeking a Technician I to provide remote IT support. The role involves troubleshooting various technical issues, ensuring clients receive high-quality technical assistance and maintaining IT service standards.
ConsultingInformation TechnologySoftware
Responsibilities
Workstation operating system issues of any kind
Printer issues of any kind
Standard business application (Office, etc.) issues of any kind
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
Basic networking troubleshooting related to desktop connectivity
Answer incoming Quick Fix calls from clients
Qualification
Required
Experience with Windows and Mac OS troubleshooting
Prior experience in Helpdesk support or a similar role
Skilled in application troubleshooting, PC deployments/imaging, and user profile management
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
Experience with Managed Service Providers (MSPs) is highly desirable
A home office set up that meets the following: Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer
Internet: Stable internet connection with at least 5 Mbps download and upload speeds
Audio Equipment: A quality headset with a noise-cancellation feature for meetings
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app
Webcam: An HD webcam for video calls
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments
Able to provide NBI Clearance (for PH applicants)
Preferred
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
Benefits
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Company
Intelligent Technical Solutions
Intelligent Technical Solutions has been helping small businesses in the Las Vegas, Phoenix.
Founded in 2003
201-500 employees
H1B Sponsorship
Intelligent Technical Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-07-19Acquired
Leadership Team
Tom Andrulis
Chief Executive Officer
Recent News
2024-11-12
2024-11-05
Company data provided by crunchbase