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DSV - Global Transport and Logistics · 1 day ago

Operational Key Account Manager

Moon, PA

Full-time

Onsite

Senior Level

$71K/yr - $106K/yr

5+ years exp

DSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. As a Key Account Manager in Operations, you will manage and grow key accounts, ensuring client satisfaction and overseeing the operational aspects of their shipments while collaborating with internal teams to provide exceptional service.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Act as primary contact for key accounts as defined by branch- and regional management

Penetrate customer’s organization to identify and build relationships at all levels

Work across DSV’s network and divisions to maintain and grow share of wallet

Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes

Provide clients with market insights to best predict and maneuver market challenges

Create, maintain and update SOPs

Lead client onboarding and implementation

Oversee day-to-day operational activities, identify risks, pain points and service gaps

Lead any and all collaboration efforts across internal stakeholders involved with the client

Head up and respond to spot quote requests identify upselling opportunities

Ensure data quality KPIs are met including timeliness and billing days

Achieve and maintain acceptable AR rating

Monitor, analyze and action customer performance according to committed volumes

Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement

Ensure client reporting requirements are met

Conduct effective client business reviews on scheduled cadence and own any follow up items

Facilitate/support contract and rate negotiations

Identify new opportunities and structure deal teams to execute the opportunity to a win

Develop account plans and action outlined satisfaction, threats and development opportunities

Create and deploy bespoke logistics solutions according to client needs. Challenge the norm

Determine necessity and feasibility of EDI and other tech solutions that will support eBooking

Analyze volume- and workflows to optimize productivity and uncover cost savings for client

Manage rate optimization and yield management

Travel as necessary

Qualification

Key account managementTransportation management systemsCustomer relationship managementLogistics industry knowledgeMicrosoft Office SuiteFluent in EnglishProblem-solving skillsCommunication skillsOrganizational skillsTime management skills