EVERSANA · 2 weeks ago
Client Success Account Manager
Memphis, TN
Full-time
Onsite
Senior Level
5+ years expEVERSANA is a global leader in commercialization services for the life sciences industry, dedicated to improving patient lives. The Client Success Account Manager will oversee relationships with pharmaceutical clients, ensuring high service levels and client satisfaction through effective communication and problem-solving.
Pharmaceutical
Responsibilities
Relationship Management of 5-8 clients, as the primary contact with client. The primary role for the CSM includes relationship management, communication, and problem solving, both strategic/tactical
Creating Executive summaries outlining issues/problems and solutions
Presenting findings and solutions to Client and EVERSANA leadership as applicable
Lead interactions within EVERSANA and with clients to maintain and demonstrate the expected high level of Client Delight
Lead internal channel team meetings to problem solve thru collaboration and communication resulting in a more efficient and effective delivery for the client accounts
Suggest solutions when appropriate
Maintain a high-level adherence to department and company processes resulting in high quality client experience, in-depth reporting and satisfaction
Develop exceptional relationships at all levels within the client account and EVERSANA
Proactive communication within various levels at the client site to identify issues, resolve issues, recommended solutions and offer new services (where needed)
Manage with a sense of urgency and availability as the client advocate
Regular Business Review presentation creation and management including follow-up to complete deliverables
Develop strategic account plans for each assigned client (as deemed appropriate)
Act as the internal champion within the Channel team expressing client needs and expectations
Manage client expectations
Utilization of PowerBI to analyze KPIs and service levels for each client and effectively communicate operational performance
Ability to analyze data and provide insights on performance to KPI targets
Establish plans with Operations for KPI’s which below target
Monitors client issues, requests to ensure strategic priorities are met
Manages client escalations directing the inquiry to the appropriate team member for investigation/resolution
Works cross functionally to ensure projects are delivered per client expectation
Conduct regularly scheduled touch base meetings with assigned clients (create and distribute minutes) including regular business reviews
Develop and update Client Account plans for key accounts
Represents the company with clients, customers, vendors and business partners
Be an expert on EVERSANA Channel Management
Lead cross-functional teams as required and facilitate internal/external meetings
Manage internal and external conflict; be a problem solver
Creates a positive environment that encourages open and honest communication that is core to collaborative work relationships
Qualification
Required
A college degree in Business Administration or a related field
5-10 years of 3PL Warehousing & Distribution account management experience (Healthcare or Pharmaceutical experience a plus)
Proficiency using the following software/hardware: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint. The ability to learn and become proficient in company software packages. Experience in PowerBI a plus
Strong written, verbal, and interpersonal communication skills are critical to this position - and embodies a collaborative work style
Must be a good listener and able to respond to clients in a professional manner
The ability to work independently as well as working with management on key client issues
Excellent organizational skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner
Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heighten morale through her/his attitude
Possesses the ability to develop and articulate ideas and information that generate understanding
Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior
Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority
Able to take action in solving problems with exhibiting good judgment and a realistic understanding of issues: able to use reason, even with dealing with emotional topics; review facts and weigh options
Able to prepare for emerging client needs, manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks
Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practice
Preferred
Experience working within the pharmaceutical supply chain industry and directly with pharmaceutical and biotech clients
Experience collaborating and leading internal team members to resolve business issues/requests
Excellent interpersonal skills with the ability to productively negotiate with all levels of within a client, including C-Suite
Great people skills; fair, kind-hearted, energetic, client focused and be able to have fun
Company
EVERSANA
EVERSANA is the provider of global services to the life science industry.
5001-10000 employees
H1B Sponsorship
EVERSANA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (9)
2023 (24)
2022 (9)
2021 (9)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-01Private Equity
Leadership Team
Mark Thierer
Chief Executive Officer
Suzanne Greenwood
Chief Commercial Officer, Oncology
Recent News
2026-01-05
Company data provided by crunchbase