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Right! Systems, Inc. · 12 hours ago

Inside Sales Representative

Lacey, WA

Full-time

Onsite

Entry Level

$16.28/hr - $21.50/hr

2+ years exp

Right! Systems, Inc. (RSI) has been providing exceptional solutions since 1993, and they are seeking an Inside Sales Representative/Admin to manage customer inquiries and support the sales team. This role involves handling customer communications, creating quotations, and acting as a liaison between internal and external clients.

Cloud Data ServicesInformation TechnologySoftware

No H1B

Hiring Manager

Montana Love

Responsibilities

Manage team assignments, filing important documents, and communicating relevant information to sales and operations

Phone Support-Respond to Incoming Sales Calls in a timely manner as well as back up for main RSI mainline

Respond and forward complaints to appropriate personnel to assist clients with needs

Record all phone conversations and customer correspondence in Connectwise

Act as liaison between Internal and External clients and appropriate departments (Sales, Operations, Technical Services, etc.)

Create quotations & Submit Deal Registrations for various Manufacturers in a professional manner while adhering to our SLAs, including a detailed description of the product and delivery times

Quote Request assignments to appropriate Inside Sales Reps

Handle the processing of all Purchase Orders with accuracy and timeliness by working with our purchasing team and verifying all needed information to complete the order as requested

Sends out Customer Confirmations for Orders

Inform clients of unforeseen delays, problems, or back-ordered items

Assists Outside Sales with Tracking for quotes and orders or moves to the appropriate department for assistance

Submit and create quotations in a professional manner, including a detailed description of product and delivery times

CRM Administration and updating as needed

Provides Administrative Support to Inside Sales, Outside Sales and Executive Team as needed

Participates in company meetings and trainings

Assist with process generation for team efficiencies

Onboarding needs/inside sales manual updates as needed

Support team to assist with marketing events in the territory

Work closely with marketing and Outside Sales Team

Proactively prospect for new business

Generate Attendees for Marketing Events

Follow-up on leads from Trade Shows, Marketing Campaigns, and Online Inquiries

Follow up on Manufacturer Direct Lead

Generate new opportunities within the existing house and outside accounts

Maintain necessary prospect and forecast information in CRM

Cold Calling to farm new opportunities

Continue to build and Maintain relevant/assigned Technical & Sales Training Certifications for various MFGs that RSI Partners with for to strengthen your Technical aptitude and gain overall knowledge to assist our internal and external clients

Participate in Pre-Sales Calls that are conducted by a Technical Solutions Rep 1, Technical Solutions Rep 2, and/or the Lead Engineers to gain understanding and additional experience from a Technical perspective. This will help you to gain a broad understanding of the Technologies, questions to ask customers, and how Pre-Sales Calls are conducted. This will be very important to gain this knowledge in order to build the skills necessary to transition into other roles within the company to meet their career path goals

Promote a professional company image through prompt, thorough and courteous client service

Keep up to date with new product lines, services, and pricing policies

Other work-related duties as assigned

Qualification

Technical aptitudeCustomer service orientationCRM databasesMS Office SuiteInterpersonal communicationProblem-solving skillsAttention to detailTeam collaborationSelf-motivated