Apply on Employer Site

NexTec Group · 2 months ago

Acumatica Senior Field Services Consultant (Remote)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

NexTec Group is a consulting firm specializing in technology to help clients manage and transform their business. The Senior Field Services Consultant will lead Acumatica Field Services projects, focusing on new client implementations, requirements gathering, training, and mentoring less experienced team members.

B2BInformation TechnologySoftware

Growth Opportunities

Responsibilities

Implement and support Acumatica ERP for new and existing customers

Specific responsibilities include design, product configuration, testing, data conversion and go live support

Provide detailed consulting estimates and implementation project plans

Establish and maintain 'trusted advisor' relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders

Provide weekly status reports

Follow Acumatica’s implementation methodologies

Achieve utilization targets while achieving high customer satisfaction

Demonstrate expert proficiency with at least one main focus area and intermediate proficiency with other two focus areas, obtain appropriate certifications, and build industry expertise

Lead requirements gathering and design activities, interact with the Consulting Team and Client Team to collect information, lead and/or oversee and provide guidance on configuration, training, testing, and go-live activities of medium size or complexity

Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead

Provide coaching and quality assurance to ensure team members are following NexTec Implementation Methodology and best practices

Demonstrate strong verbal and written communication skills

Tailor communication style in order to communicate at multiple levels of an organization and provide guidance to less experienced team members

Facilitate group discussions with team members and customers

Develop accurate written material and provide guidance and support to less experienced team members to ensure NexTec standard of excellence

Monitor project budgets and be able to deliver within them

Independently manage work schedule and organize assigned tasks to meet deadlines, independently resolve scheduling/workload conflicts, while responsible for multiple activity streams and tasks. May work with director/project manager to identify and delegate project tasks to team members

Leadership role in the change management process demonstrating a solid understanding of change management concepts

Other duties as assigned

Qualification

Acumatica ERPImplementation experienceField Services moduleAcumatica certificationsSoft consulting skillsAnalytical skillsCommunication skillsCollaboration skills

Required

Four-year degree in Business, Accounting, MIS or equivalent is required

Ability to adopt specific methodology and work within a team

Willingness to travel up to 30 percent. Prospect and client locations may also be spread out over a geographic area

A minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Field Services

Experience working within customer-facing business functions

Strong collaboration skills

Professional demeanor

Excellent written, oral, and interpersonal communication skills

Flexibility: task assignment, priorities, work environment

Open minded, desire to learn

Quick thinker, creative problem solver

Detail oriented, strong analytical, numerical, planning and reasoning abilities

Ability to work independently and on a team