Client Support Engineer jobs in United States
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Versana · 5 months ago

Client Support Engineer

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$70K/yr - $110K/yr
date2+ years exp

Versana is an industry-backed data and technology company focused on transforming the syndicated loan market. The Client Support Engineer will serve as the main point of contact for clients, troubleshooting issues and ensuring a best-in-class client experience while collaborating with internal teams to relay client feedback.

ConsultingData IntegrationFinanceFinancial Services

Responsibilities

Maintain subject matter expertise in syndicated loans and our platform
Troubleshoot complex issues that span multiple technologies
Own and manage client issues throughout its support lifecycle
Collaborate with internal teams to resolve client issues
Synthesize client feedback and clearly communicate to internal teams
Proactively monitor production platform to identify and manage potential platform issues

Qualification

Technical client supportFinancial products knowledgeSQL queriesSDLC understandingObject-oriented programmingRestful APIsTicketing systemsMulti-taskingTeam collaborationVerbal communicationWritten communication

Required

2-5 years of hands-on technical client support with a track record of exemplary customer service
Knowledge of financial products or experience in a fintech company
Knowledge of relational databases, ability to write basic SQL queries
Understanding of SDLC
Knowledge of Object-oriented programming
Familiarity with Restful APIs
Experience with ticketing systems and support workflows
Willingness, flexibility and commitment required to thrive in a startup environment
Ability to work effectively in a team setting and be a hands-on team member
Strong multi-tasking skills to manage cross-functional responsibilities
Strong verbal and written communication

Preferred

Experience with syndicated loans
Knowledge of Loan IQ
Knowledge of Institutional Lending
Exposure to capital markets

Company

Versana

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Versana is an industry-backed fintech company that provides transparency, efficiency and velocity to loan market.
dateFounded in 2021
location
New York, New York, USA
people-size51-200 employees
web-link
https://versana.io

Funding

Current Stage
Growth Stage
Total Funding
$66M
Key Investors
Barclays
2024-09-10Series Unknown· $26M
2023-03-28Series Unknown· $40M

Leadership Team

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Cynthia Sachs
Founding CEO and Board Member
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George Nunn
Chief Operating Officer
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Recent News

PR Newswire
Versana Hires Industry Veteran George Nunn as Chief Operating Officer
2025-12-16
PR Newswire
Versana Launches Syndicated Loan Market's First Cashless Roll Solution with J.P. Morgan Leading Adoption
2025-10-20
PR Newswire
Mizuho Joins Versana to Expand the Digital Transformation of the Broadly Syndicated Loan Market
2025-09-25
Company data provided by crunchbase