Formic · 2 weeks ago
Robotics Field Service Engineer
DFW Metroplex
Full-time
Onsite
Mid Level
$70K/yr - $120K/yr
3+ years expFormic is on a mission to revolutionize American manufacturing by making automation accessible to all manufacturers. The Robotics Field Service Engineer will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance of robotic systems across various environments.
Industrial AutomationManufacturingRoboticsSoftware
Responsibilities
Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
Provide on-site production support and informal training to operators and technicians
Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
Coordinate self, vendors, and partners for in-field support—including scheduling and customer alignment
Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards
Monitor system performance remotely via Formic dashboards (e.g., Grafana)
Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
Help identify systemic issues and opportunities to drive fleet-wide maintenance reductions
Build trusted, professional relationships with plant managers, operators, and technicians
Document and escalate feedback from the field to internal stakeholders for commercial or product consideration
Support site onboarding by identifying key champions and mapping decision-makers
Represent Formic’s mission and values while on-site with a customer-first, solution-oriented mindset
Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives
Train and mentor junior field technicians as needed
Continuously improve technical knowledge (robotics, controls, networking, pneumatics, packaging equipment)
Maintain required safety, Lockout / Tagout (LOTO), and forklift certifications
Contribute to internal documentation, shared playbooks, and field service SOPs
Qualification
Required
3+ years of hands-on field service experience working on robotic or automation equipment
Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
Comfortable with frequent local area travel (primarily greater Dallas-Fort Worth, Austin, San Antonio areas), (Formic will provide mileage reimbursement for travel in your personal vehicle)
Comfortable with approx. 50% overnight travel (all US-based travel; travel and meal expenses covered by Formic)
Clear communicator across email, phone, and on-site conversations—able to write effective service reports
Preferred
Experience with some 6-axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots)
Familiarity with robot palletizing, case packing, pick-and-place, and conveyor systems
Background in high-speed manufacturing (food, beverage, packaging, CPG)
Comfort operating in customer-facing or account-support roles
Bilingual (English/Spanish) a strong plus
Benefits
Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors
Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian
Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid
Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most
Paid Parental Leave: Generous parental leave to support our employees and their growing families
Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan
Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment
Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses
Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy
Paid Company Holidays: Celebrate important dates with paid time off
Company
Formic
At Formic, we make automation simple. We're dedicated to helping manufacturing businesses across the United States supercharge their productivity.
51-200 employees
H1B Sponsorship
Formic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$59.87MKey Investors
Humanoid GlobalMitsubishi Electric Innovation FundBlackhorn Ventures
2025-10-27Series Unknown· $0.47M
2025-10-21Corporate Round· $0.1M
2024-10-21Series Unknown
Leadership Team
Saman Farid
Founder & CEO
Recent News
alleywatch.com
2025-11-03
Humanoid Global Holdings Corp.
2025-10-27
Humanoid Global Holdings Corp.
2025-10-21
Company data provided by crunchbase