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Alloy · 4 days ago

Senior Client Success Manager, Commercial

New York City

Full-time

Hybrid

Senior Level

$140K/yr - $165K/yr

5+ years exp

Alloy is a company focused on solving identity risk problems for financial institutions and fintechs. They are seeking a Senior Client Success Manager to manage relationships with mid-market accounts, ensuring client success and retention while advising on fraud and risk management.

ComplianceFinTechFraud DetectionIdentity ManagementSaaS

Growth Opportunities

Responsibilities

Owning, managing and growing a portfolio of 25 accounts where you are the lead strategic advisor

Managing your portfolio of accounts with regular meetings, mapping the organization, engaging a variety of stakeholders, and being an expert in Alloy and our industry

Supporting diverse client portfolio across various sizes, scales, and use cases

Troubleshooting client challenges and overseeing escalations to Support and Product

Owning key retention metrics such as GDR and NDR for assigned accounts

Identifying cross-sell opportunities and partnering with sales to close that revenue

Flagging churn risk and partnering with cross-functional teams to mitigate churn

Tracking gaps in client consumption and usage and partnering with technical account managers or solution architects to boost usage

Leading strategic business reviews with tailored content, substantive value and actionable items

Keep a tab on the client health of your portfolio and action when appropriate

Attend industry conferences, network and build relationships in person

Work with product to inform future roadmap decisions based on direct and indirect client feedback

Qualification

Strategic relationship managementEnterprise SaaS solutionsBanking/fintech expertiseKYC/CIP knowledgeAML complianceFraud preventionAccount managementPrioritization skillsAnalytical skillsEntrepreneurial spiritMultitaskingInterpersonal skillsOrganizational skillsTime-management skillsSelf-motivated

Required

Strong strategic relationship management skills

Excellent business acumen for Enterprise SaaS solutions

Demonstrable domain expertise in the banking/fintech/compliance/regulatory space

Strong interpersonal, organizational, time-management and prioritization skills

5+ years experience in Enterprise SaaS Account Management, Partnerships or Client Success working with strategic or enterprise level customers owning retention metrics such as GDR and NDR and running strategic business reviews

Self-motivated, analytical, and ambitious with an entrepreneurial spirit and are endlessly curious about our product and industry

Ability to multitask and work in a dynamic, fast-growing environment

Located in NYC Metropolitan area and excited to come into the office twice a week

Preferred

Experience serving the fintech sector preferred, or another highly regulated industry

Previous working knowledge in KYC/CIP, AML, fraud prevention and other compliance programs strongly preferred

Benefits

Unlimited PTO and flexible work policy

Employee stock options

Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options

401k with 100% match up to 4% of annual employee compensation

Eligible new parents receive 16 weeks of paid parental leave

Home office stipend for new employees

Annual Learning & Development annual stipend

Well-being benefits include access to ClassPass, OneMedical, and Spring Health

Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy.