AEG · 5 months ago
Guest Services Staff - Usher/Ticket Taker- AEG Presents Great Lakes - Royal Oak Music Theater
Detroit, MI
Full-time
Onsite
New Grad, Entry Level
$10/hr - $25/hrAEG Worldwide is a leader in sports and live entertainment, hosting over 160 million guests annually and promoting thousands of shows worldwide. The Guest Services Staff will provide direct services to guests within the venue, ensuring a safe and welcoming environment while performing various customer service duties.
Card and Board GamesLeisureSports
Responsibilities
Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary
Operate the various coat check rooms within established guidelines and procedures at the venue
Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
Greet guests and resolve guest complaints, escalating concerns as necessary
Seat guests and assist ADA patrons
Enforce all policies and procedures of the venue. Complete all company and venue required trainings
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency
Monitor venue during guest arrival and exit to comply with fire department safety regulations
Perform other duties and responsibilities as deemed appropriate by Management and Supervisors
Qualification
Required
A minimum education level of: High School Diploma or its equivalency
Reliable, punctual, and regular in attendance
Ability to work in a loud and fast paced environment
Ability to de-escalate tense situations
Ability to work in varying conditions
Ability to lift 50 lbs. without assistance
Excellent interpersonal and communication skills
Positive attitude with superior customer service skills, and be team oriented
Ability to stand, walk, and climb stairs for long periods of time
Strong intrapersonal skills with an outgoing, friendly personality
Strong listening and verbal communication skills
Availability to work various hours: nights, weekends, and holidays as required
Preferred
Previous experience working in events and knowledge of the music industry preferred
Availability to work nights, weekends, and holidays as needed according to venue schedule
Benefits
Part-time: This position may be eligible for benefits (ACA qualification).
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
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