Together AI · 1 week ago
Customer Support Engineer
San Francisco
Full-time
Hybrid
Senior Level
$180K/yr - $260K/yr
5+ years expTogether AI is a research-driven artificial intelligence company. As a Customer Support Engineer, you will support customers in building training, fine-tuning, and inference solutions, while collaborating with product and sales teams to enhance customer experience and satisfaction.
Artificial Intelligence (AI)Generative AIInternetIT InfrastructureOpen Source
Responsibilities
Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers
Qualification
Required
5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization
Benefits
Competitive compensation
Startup equity
Health insurance
Other benefits
Flexibility in terms of remote work
Company
Together AI
Together AI is a cloud-based platform designed for constructing open-source generative AI and infrastructure for developing AI models.
201-500 employees
H1B Sponsorship
Together AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (6)
2023 (3)
Funding
Current Stage
Growth StageTotal Funding
$533.5MKey Investors
Salesforce VenturesLux Capital
2025-02-20Series B· $305M
2024-03-13Series A· $106M
2023-11-29Series A· $102.5M
Leadership Team
Vipul Ved Prakash
Co-Founder & CEO
Kae Ike Lim
Executive Assistant to Co-Founder and CEO
Recent News
2025-11-27
Company data provided by crunchbase