GAT Airline Ground Support ยท 2 days ago
Airport Account Manager
Dallas, TX
Full-time
Onsite
Mid, Senior Level
4+ years expGAT Airline Ground Support is looking for a highly motivated Account Manager to oversee ramp and customer service operations for a dedicated airline account. This leadership position involves managing performance, ensuring operational excellence, and fostering positive relationships with the airline customer while maintaining safety standards.
GovernmentInformation Technology
Responsibilities
Supervise and provide leadership to both the Ramp Operations Manager and the Customer Service Operations Manager, ensuring that both teams are aligned with company policies, safety regulations, and customer expectations
Foster a culture of continuous improvement by coaching and mentoring Operations Managers and staff
Lead by example and maintain a professional, positive image of the company at all times
Ensure all safety policies and procedures are communicated and enforced across both ramp and customer service operations
Conduct regular audits (flight audits, station audits, and "at-risk" behavior audits) to ensure compliance with safety standards
Ensure compliance with all relevant regulatory agencies, including FAA, OSHA, EPA, and EEOC
Serve as the primary point of contact for the airline customer, building and maintaining strong relationships to ensure customer satisfaction
Act as the liaison between the customer and internal teams to resolve issues, respond to concerns, and proactively address potential service failures
Collaborate with the customer to define staffing requirements, adjust to changes in flight schedules, and address any out-of-scope requirements
Work closely with the General Manager and HR to maintain optimal staffing levels across both ramp and customer service operations
Oversee the recruitment, screening, and interviewing processes to ensure staffing needs are met
Ensure new hires receive proper onboarding and training, including safety and customer service protocols
Monitor operational performance to ensure efficiency and cost control
Oversee the tracking of daily hours, payroll, and staffing to remain within budgetary constraints
Review and approve operational purchases and ensure adequate supplies are available to meet customer service standards
Coordinate ongoing training and development for all staff, ensuring operational excellence in both ramp and customer service functions
Ensure all required certifications and training are up-to-date for team members
Review and assess operational performance through regular meetings and reporting
Conduct performance evaluations for Operations Managers and other key staff members
Address any performance issues, including conducting coaching sessions, disciplinary actions, and potential terminations if necessary
Oversee the preparation and distribution of daily, weekly, and monthly operational reports, ensuring proper dissemination of information to all relevant stakeholders
Ensure all incidents (aircraft damage, injuries, service failures) are properly documented and corrective actions are implemented
Ensure the timely submission of all required reports to corporate headquarters, including payroll changes, incident reports, and employee evaluations
Manage and oversee the implementation of various station operational plans such as deicing, FOD (Foreign Object Debris), safety procedures, winter operations, and baggage handling protocols
Collaborate with local authorities and attend airport tenant, security, and safety meetings to stay current with regulatory changes and operational updates
Qualification
Required
Strong understanding of both Ramp Operations and Customer Service Operations
Proven ability to manage, lead, and mentor teams, with strong interpersonal and communication skills
A minimum of 4 years of experience in aviation ground services, with at least 2 years in a leadership or management role
High School diploma or GED is required
Ability to fluently speak, read, and write in English
Proficient in Microsoft Word, Excel, and Outlook; experience with payroll systems is a plus
Strong organizational and time management skills with a keen eye for detail
Ability to handle multiple tasks and work effectively in a fast-paced environment
Must be able to pass a pre-employment drug screen, FBI fingerprint background check, and clear a 10-year criminal history record check
Must have reliable transportation and be able to work weekends, holidays, and off-hours as needed
Preferred
A college degree in a relevant field is preferred, or equivalent experience
Benefits
Competitive salary
Comprehensive benefits
Company
GAT Airline Ground Support
A leading provider of outsourced airline services at airports across the United States.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-02Acquired
Leadership Team
Mike Hough
Chief Executive Officer
Jason Ingram
Chief Financial Officer
Company data provided by crunchbase