CFMOTO USA · 11 hours ago
Technical Service Representative
Plymouth, MN
Full-time
Onsite
Mid Level
$55K/yr - $70K/yr
3+ years expCFMOTO USA is a company that provides technical support for their products. They are seeking a Technical Service Representative to assist dealers and customers with vehicle troubleshooting, diagnostics, and training.
AutomotiveHardwareManufacturing
No H1B
Hiring Manager
Amanda Mansfield, MA, PHR, SHRM-CP
Responsibilities
Respond to and resolve dealer technical or quality inquiries, by phone or electronically, by performing technical research to quickly identify product issues and provide technical product support
Document and analyze dealer contacts to identify trends and recommend strategies to support dealers and customers
Partner with CFMOTO dealers to deliver customer-focused service operations and advocate for product quality
Participates in technical service team initiatives, problem solving and continuous improvement efforts
Conducts in-person dealer visits as needed to resolve technical vehicle concerns
Perform setup and pre-delivery inspections on CFMOTO vehicles
Perform maintenance, diagnostics and repair on CFMOTO vehicles
Assists in the development, review and feedback for technical service manuals, articles and repair procedures
Conduct labor rate time studies and review warranty labor rate manuals
Support the CFMOTO Customer Service team with technical information and customer specific technical guidance
Provide subject matter input for technical training development, eLearning and hands-on training
Support customer and internal events as a service representative
Assists other departments with special projects and service support as needed
Ensures a clean and safe work environment
Perform other duties as assigned
Qualification
Required
Associate's degree or equivalent experience in a relevant technical field
Strong mechanical aptitude in Powersports and/or automotive with experience diagnosing engine runnability, electrical systems, fuel systems, suspension, driveline, HVAC, and other vehicle systems as required
3-5 years' customer service experience in related industry
Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
Previous Powersports industry experience desired
Preferred
Bachelor's degree in Business Administration, Industrial Science or related field
1-2 years previous Powersports Industry experience
Benefits
Medical
Dental & vision insurance
401K Match
Vacation & Sick Time
Life Insurance
Employee Purchase Discounts and opportunities
Company
CFMOTO USA
CFMOTO IS COMING ON STRONG. Established in Hangzhou, China in 1989,CFMOTO has built strong market share in over 60 countries.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase