Christian Healthcare Ministries · 3 weeks ago
Complete Surgical Care Solution Specialist
Barberton, OH
Full-time
Onsite
Entry Level
1+ years expChristian Healthcare Ministries (CHM) is a health care sharing ministry for Christians, and they are seeking a Complete Surgical Care Solution Specialist to support their cost-containment and member advocacy efforts. This role involves guiding members through bundled surgical care options and ensuring a smooth, informed member experience.
Health CareInsuranceNon Profit
Hiring Manager
Irennemarie Vega, M.B.A.
Responsibilities
Proactively engage members to assess surgical needs, explain bundled care options, and guide them through the selection process to ensure timely access to high-quality providers at optimal bundled rates
Collaborate with Coral and internal CHM teams to secure, validate, and deliver bundled surgical pricing that aligns with member needs and organizational cost-containment goals
Work closely with Provider Relations, Groups, and Date of Service teams to ensure accurate information flow, smooth transitions, and a seamless member experience
Review eligibility, medical records, and supporting documentation; identify gaps or additional requirements; and maintain accurate, organized records within CHM systems
Respond to member inquiries via phone and email, clarify treatment details and processes, and resolve concerns professionally and in a timely manner
Adapt to evolving processes and initiatives, manage frequent interruptions effectively, and contribute ideas that improve efficiency, accuracy, and the overall member experience
Qualification
Required
High school diploma or successful completion of a high school equivalency exam required
Minimum of 1 year of relevant experience in Program Services or a comparable member-support, healthcare, or service-oriented environment
Equivalent experience demonstrating medical workflow understanding, member communication, and administrative coordination may be considered
Strong verbal and written communication skills for effective interaction with members and internal teams
Proficiency in PC operation and use of information systems and applications
Working knowledge of Microsoft Office (Outlook, Teams, and related tools)
Ability to operate standard office equipment (e.g., printers, copiers, multi-line phones)
Basic understanding of medical bills and the bill processing workflow
Demonstrated ability to communicate effectively by phone
Preferred
Familiarity with Date of Service processes preferred
Benefits
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
Company
Christian Healthcare Ministries
Christian Healthcare Ministries is a non-profit organization. It is a nonprofit, voluntary cost-sharing ministry.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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