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DeLaval · 1 day ago

Customer Solutions Specialist

Kansas City, MO

Full-time

Hybrid

Entry, Mid Level

2+ years exp

DeLaval is a leading global supplier of solutions for professional food producers, focused on improving farm performance and reducing environmental impact. The Customer Solutions Specialist will provide high-quality support in order management, sales operations, and customer success while collaborating with cross-functional teams to enhance the customer experience.

AgricultureCommercialRobotics

Responsibilities

Deliver high-quality and timely support across all aspects of order entry to delivery

Coordinate capital goods orders as a key liaison between Sales and Operations

Ensure data accuracy and consistency across systems to support reporting, order accuracy, and downstream processes

Identify opportunities for automation, reduce manual touchpoints and enhance team efficiency

Collaborate with Sales, in support the dealer relationship, with onboarding, communications, pricing, document review, training, and order management

Analyze reports related to sales activities and customer data to support and drive sales

Maintain alignment between internal systems and customer-facing platforms for pricing, promotions, and product availability

Serve as a strategic partner and contact for key account customers fostering strong relationship

Proactively manage inquiries and escalations with a customer-first, solution-oriented mindset

Provide onboarding, systems, and process training tailored to key customer needs

Contribute to team knowledge bases, SOPs, and training programs

Support training and onboarding through collaborating with internal groups

Drive adoption of self-service tools and scalable customer support practices

Act as the voice of the dealer and advocate for the customer experience across internal teams including Finance, Technology, Market Solutions, and Order Flow

Influence systems, processes, and policy decisions to reflect the needs of the customer and support end-to-end service excellence