Palantir Technologies · 7 months ago
Support Engineer - US Government
Palo Alto, CA
Full-time
Hybrid
Entry, Mid Level
$87K/yr - $115K/yrPalantir Technologies is a world-changing company that builds leading software for data-driven decisions and operations. The Support Engineer role focuses on providing technical support and ensuring productivity for Palantirians by troubleshooting hardware and software issues, automating solutions, and improving user experiences.
AnalyticsArtificial Intelligence (AI)Big DataEnterprise SoftwareSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Onboard new users and provide end user support
Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.)
Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation
Work with and manage Windows Active Directory, DNS, DHCP, and PKI
Ensure compliance of current Information Assurance (IA) policies
Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues
Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes
Qualification
Required
Active US DoD Secret or higher Security Clearance
Able to lift 30 pounds and be on your feet for up to 8 hours per day
Meet DoD 8570 IAT Level I requirements
Preferred
Hands-on experience with Windows user support. Additional Linux experience is a plus
Coding/scripting proficiency in at least one language, and a dedication to automating solutions
Ability to approach problems with creativity and flexibility, while working against deadlines
Benefits
Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
Commuter benefits
Take what you need paid time off, not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents
Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
Stipend to help with expenses that come with a new child
Employees can enroll in Palantir’s 401k plan
Company
Palantir Technologies
Palantir Technologies is a software company that develops data analytics and data integration software solutions.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.03BKey Investors
ARK Investment ManagementSompo HoldingsGoldman Sachs
2023-08-31Post Ipo Equity· $10.08M
2021-08-13Post Ipo Equity· $28.78M
2020-09-30IPO
Leadership Team
David Glazer
Chief Financial Officer
Shyam Sankar
COO
Recent News
2026-01-23
2026-01-23
The Motley Fool
2026-01-23
Company data provided by crunchbase