Tennova Healthcare- North Knoxville Medical Center ยท 1 month ago
Admitting Clerk PRN- Days and Nights
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expTennova Healthcare- North Knoxville Medical Center is seeking an Admitting Clerk to facilitate the efficient admission and registration of patients. This role involves ensuring accuracy in documentation, insurance verification, and providing exceptional customer service while maintaining compliance with facility policies.
Responsibilities
Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms
Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment
Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required
Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly
Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping
Places identification armbands on patients to support accurate identification and continuity of care throughout their stay
Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments
Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service
Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources
Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately
Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
0-2 years of admissions, customer service and/or public relations experience required
Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff
Proficiency in using electronic registration and order entry systems
Knowledge of insurance verification and billing processes
Ability to handle sensitive information with confidentiality and professionalism
Strong attention to detail and organizational skills to ensure accurate documentation
Excellent multitasking abilities to manage a fast-paced environment effectively
Preferred
1-2 years of experience in a healthcare setting preferred
Company
Tennova Healthcare- North Knoxville Medical Center
North Knoxville Medical Center is an acute care hospital.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Rich
Chief Executive Officer
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