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Afni, Inc. · 1 day ago

Inbound Customer Service Representative

United States

Full-time

Remote

Entry Level

1+ years exp

Afni, Inc. is a leading global customer service provider that's been around for more than 80 years. As a Remote Customer Service Representative, you'll be responsible for responding to customer inquiries, troubleshooting issues, and providing exceptional service to ensure customer satisfaction.

Customer ServiceInsuranceOutsourcing

No H1B

Responsibilities

Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs

Process orders, update customer accounts, and ensure accurate records in internal systems

Multitask effectively between handling customer inquiries and navigating multiple systems

Strong attention to detail

Qualification

Customer service experienceCommunication skillsActive listeningProblem solvingTime managementEmpathySelf-motivatedAttention to detail

Required

Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting

Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting

Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time

Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States

You must live in one of these states: Alabama, Georgia, North Carolina, South Carolina, Texas

Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)

25Mbps Download/10Mbps Upload

Ping Rate – Less than 100 ms

A private workspace with desk/chair, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours

Ability to be on webcam during working hours