G2IT, LLC. ยท 1 day ago
Senior Service Desk Specialist
O'Fallon, Illinois, United States
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yr
4+ years expG2IT is seeking a Senior Service Desk Specialist to support client facing strategic initiatives. The role involves working on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained.
AnalyticsInformation TechnologyIT InfrastructureProduct DesignSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide second-tier support to end users for either PC, server, or mainframe applications and hardware
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis
Support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-function device, plotters)
Follow and create troubleshooting and maintenance procedures
Qualification
Required
Minimum of 4 years of experience in a Service Desk role
Must be a US Citizen
Must have a Minimum Active DoD Secret Clearance
Must have valid CompTIA Security+ Certification or higher
Preferred
Experience with ServiceNow is a plus
Company
G2IT, LLC.
G2IT is an 8(a), Woman-Owned Small Business (WOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), headquartered in Annapolis, Maryland.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase