Director, Technical Account Managers (TAM) jobs in United States
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Abnormal AI · 12 hours ago

Director, Technical Account Managers (TAM)

positionUnited States
timeFull-time
remoteRemote
seniorityLead/Staff, Director/Executive
money$212K/yr - $250K/yr
date5+ years exp

Abnormal Security is seeking a Director of Technical Account Managers to lead and scale a high-performing team focused on the technical success of their highest-value customers. The role involves strategic leadership, team management, and cross-functional collaboration to ensure exceptional customer outcomes and long-term retention.

Artificial Intelligence (AI)Cyber SecurityEmailInformation TechnologyNetwork Security
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H1B Sponsor Likelynote

Responsibilities

Define and execute the vision and operating model for the TAM function, aligning with cross-functional stakeholders across Customer Success, Product, Engineering, and Support
Hire, coach, and grow a team of high-performing TAMs. Set clear expectations, support career growth, and foster accountability against customer success and adoption KPIs
Serve as an executive escalation point and ensure the consistent delivery of high-impact technical guidance and support to our top-tier accounts. Champion customer health and long-term product value
Build and scale programs around technical onboarding, adoption plans, health checks, and product feedback loops. Establish best practices and frameworks that drive consistency and measurable impact across the TAM organization
Partner closely with Customer Success Managers, Product, Engineering, and Support to deliver seamless customer experiences and proactively influence the product roadmap with customer insights
Use data and reporting to identify trends, measure impact, and continuously optimize the TAM model to support customer growth, retention, and expansion
Willingness to travel (~30%) for onsite customer engagements and team development

Qualification

Technical Account ManagementCybersecurity experienceTeam managementData-driven managementExecutive communicationProcess ownershipTroubleshooting skillsEmail security knowledgeFluency in additional languagesCross-functional collaboration

Required

5+ years of experience managing technical customer-facing teams (TAM, SE, Support, or related enterprise SaaS roles)
5+ years of experience as an Enterprise Technical Account Manager or in a similar post-sales technical leadership capacity
5+ years of experience in cybersecurity, ideally at a leading security company or enterprise-level SaaS provider, with demonstrated success in building and scaling high-performing technical teams and programs
Proven ability to troubleshoot complex technical issues (e.g., previous Support or SE experience) and collaborate across Product, Engineering, and Support to resolve challenges
Action-oriented mindset with the ability to synthesize inputs across functions and translate them into scalable solutions and clear customer narratives
Proven success building and maintaining trusted executive relationships (CISO, CIO, and senior IT/security leaders)
Demonstrated ability to drive product adoption and value realization, including introducing new features, best practices, and measurable outcomes
Deep understanding of security and networking technologies, with familiarity in email security a plus
Exceptional communication and executive presence — strong written, spoken, and presentation skills across all organizational levels

Preferred

Direct experience working with email security products or platforms
Experience supporting global enterprise customers; fluency in additional languages beyond English is a plus

Benefits

Bonus
Restricted stock units (RSUs)
Benefits

Company

Abnormal AI

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Glassdoor3.3
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Abnormal AI is the leading AI-native human behavior security platform.
dateFounded in 2018
location
Las Vegas, Nevada, USA
people-size1001-5000 employees
web-link
https://abnormal.ai/

H1B Sponsorship

Abnormal AI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)

Funding

Current Stage
Late Stage
Total Funding
$534M
Key Investors
Wellington ManagementCrowdStrike Falcon FundInsight Partners
2024-08-06Series D· $250M
2023-03-29Series Unknown
2022-05-10Series C· $210M

Leadership Team

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Evan Reiser
Founder & CEO
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Sanjay Jeyakumar
CTO, Co-Founder, and Head of R&D
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Recent News

Morningstar.com
Abnormal AI Named a Leader for the Second Consecutive Year in the 2025 Gartner® Magic Quadrant™ for Email Security
2025-12-03
Abnormal AI
Abnormal Security Launches with $24M Series A Funding from Greylock to Protect Enterprises from Targeted Email Attacks
2025-12-01
Abnormal AI
Abnormal Security Raises $200M+ at a $4B Valuation To Protect The Modern Enterprise Workforce, With Its AI-based Email Security Platform
2025-12-01
Company data provided by crunchbase