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MetTel · 1 day ago

Endpoint Services Engineer

New York, New York, United States

Full-time

Onsite

Mid Level

3+ years exp

MetTel is a global communications solutions provider focused on secure connectivity and managed services. As an Endpoint Services Engineer, you will partner with customers to deliver mobile device management solutions, configure services, and ensure an exceptional customer experience.

Communications InfrastructureTelecommunications

H1B Sponsor Likely

Responsibilities

Partner with existing and future customers to scope and deliver comprehensive MDM solutions

Configure new instances of our managed endpoint service offerings with precision and expertise

Onboard clients with installation, configuration, and administration of mobile device applications

Serve as the go-to technical consultant on all things MDM across the organization

Manage, monitor, and resolve MDM tickets submitted by customers with speed and accuracy

Perform device testing, end-user troubleshooting, and comprehensive application support

Leverage MDM platforms to securely deliver updates, applications, and policies to mobile devices

Maintain bulletproof 24/7 monitoring and proactive maintenance of customer environments

Work closely with project team members to understand program office requirements and technical specifications

Review design documents and provide expert input on release support and architecture planning

Present technical business solutions in clear, concise manner to clients and internal partners

Collaborate with the Director of Managed Endpoint Services team to ensure exceptional customer experiences

Apply advanced troubleshooting skills to resolve complex application support challenges

Quickly assess customer needs and determine optimal solutions for rapid issue resolution

Document solutions and build knowledge base articles that elevate team capabilities

Proactively identify and resolve potential issues before they impact customers

Qualification

Mobile Device ManagementMDM platformsIOSAndroid OSWindows Mobile OSApple Deployment ProgramsVMwareInTuneSOTICustomer service orientationTechnical orientationAdvanced troubleshootingProblem solving

Preferred

Bachelor's degree in Information Systems, Computer Science, or Engineering

3-5 years applicable experience in installation, configuration, and/or technical support or mobile device applications

Familiarity with iOS, Windows Mobile OS and Android mobile device Operating Systems

Familiarity with multiple Mobile Device Management products, such as, but not limited to, VM Ware (formerly AirWatch), InTune, SOTI and Mobile Iron Cloud

Experience with Apple Deployment Programs – Device Enrollment Program (DEP)

Strong problem solving, engineering, technical orientation

Ability to work in a fast paced, constantly changing environment

Ability to clearly assess needs and determine proper solutions for a quick resolution

Customer service orientation

Demonstrated success in advanced troubleshooting skills in the application support area

High-level understanding of mobility terminology and technology

Company

MetTel

Glassdoor3.4

MetTel integrates telecom and technology in innovative ways that breathe life into your business and drive it forward.

Founded in 1996

New York, New York, USA

501-1000 employees

http://mettel.net/

H1B Sponsorship

MetTel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)