Goldbelt Apex LLC · 1 day ago
Systems Support Engineer
Rockville, MD
Full-time
Onsite
Senior Level
$111K/yr - $118K/yr
5+ years expGoldbelt Apex LLC is a data-focused company dedicated to process and quality in healthcare IT. The Systems Support Engineer is responsible for troubleshooting and resolving complex software and configuration issues while ensuring customer satisfaction through effective technical assistance.
Government Administration
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshoot and resolve technical issues related to system software, configuration, and environment setup
Provide frontline support to internal teams (e.g., field engineers, technicians) and external customers through clear, professional communication
Develop, document, and implement workaround procedures when standard solutions are unavailable
Ensure timely resolution of issues and maintain detailed case logs and troubleshooting documentation
Escalate complex or urgent problems to appropriate engineering or development teams with clear analysis and supporting information
Collaborate cross-functionally with product development, QA, and operations to resolve recurring issues and improve product supportability
Participate in knowledge base creation by documenting solutions and best practices for recurring issues
Identify trends or patterns in support issues to proactively suggest improvements to product or process
Assist in system installations, configuration updates, and testing in support of deployments or upgrades
Performs a variety of tasks
Works under general supervision
Qualification
Required
Familiar with standard concepts, practices, and procedures within a particular field
Strong problem-solving skills and ability to plan and deliver technical solutions independently
Excellent written and verbal communication skills
Ability to manage multiple priorities and deliver under tight deadlines
Strong analytical skills and attention to detail
Associate's degree
At least 5 years of experience in the field or in a related area
Requires at least 2 certifications as defined in Section 9 - Required Certifications
Relies on limited experience and judgment to plan and accomplish goals
A certain degree of creativity and latitude is required
Clearance: Public Trust
Citizenship: US Citizen by birth or naturalization
Benefits
Medical, dental, and vision insurance
A 401(k) plan with company matching
Tax-deferred savings options
Supplementary benefits
Paid time off
Professional development opportunities
Company
Goldbelt Apex LLC
Goldbelt Apex is an Alaska Native Small Business Administration certified 8(a), wholly owned subsidiary of Goldbelt, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Seib
Chief Data Interoperability Officer
Company data provided by crunchbase