Axon · 2 weeks ago
Technical Support Representative - Fusus
Atlanta, GA
Full-time
Hybrid
Entry Level
$20.44/hr - $32.71/hr
1+ years expAxon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Technical Support Representative will provide first-class technical support to Axon Fusus customers through various communication channels, ensuring customer satisfaction and resolving technical issues.
ElectronicsGovTechHardwareSoftware
Responsibilities
Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
Work with the Implementation team to assist with the geospatial setup of customer locations
Respond to and resolve inbound Customer support requests through email and telephone
Troubleshoot Customer support issues and follow Axon Fusus escalation policy
Document all work completed within the Axon Fusus CRM support tool
Participate in Axon Fusus sponsored training and certifications to advance technical skills
Qualification
Required
1 years experience working in information systems and networking
Analytical thinker who problem-solves systematically to find resolutions
Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Preferred
Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
Completion of or working toward a college degree in a technical discipline
Certifications such as Network+, Security+, Linux+
Benefits
Competitive hourly rate and 401k with employer match
Accrued paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
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