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East West Bank · 2 days ago

Assistant Branch Manager

Houston, TX

Full-time

Onsite

Mid, Senior Level

$50K/yr - $70K/yr

4+ years exp

East West Bank is a leading commercial bank that has been bridging the East and West since 1973. The Assistant Branch Manager will support the Branch Manager in leading the branch team to achieve sales, service, and operational excellence while fostering a customer-centric culture.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Achieve operational excellence by ensuring all staff members comply with bank policies, procedures, and regulations

Achieve quarterly and annual team/branch sales goals

Ensure branch achieves highest level of efficiency by overseeing daily branch operational activities and staff performance

Enhance customer satisfaction by consistent engagement with customers

Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement

Perform Branch Manager’s supervisory tasks during his/her absence. Build exceptional teamwork by appraising performance, addressing issues, and resolving complaints

Take on the role of interviewing, hiring, and training new employees, planning, disciplining and assigning/directing work

Motivate, coach, and provide guidance to employees to achieve sales and service goals

Expert in using digital resources and technologies to optimize clients’ digital banking experience

Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them

May perform other duties as assigned

Qualification

Financial acumenBanking regulations knowledgeTeam managementSales skillsProblem-solving skillsClient-focusedCoaching skillsCommunication skillsAdaptability

Required

Bachelor's degree or equivalent preferred

4+ years of demonstrated experience building, leading, managing and coaching a team

Strong financial acumen and communication skills

Has been successful working in a client-focused and results-driven environment

Strong knowledge of banking regulations and branch operations

Sales and service skills including prospecting and networking

Strong problem-solving and decision-making skills

Manage complex tasks and prioritize, delegate, and execute in a fast-paced environment

Has the ability to learn and adapt to new information and technology platforms

Strong desire and capability to influence, educate and connect team, partners, and customers to technology

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations