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DigiFlight, Inc. · 13 hours ago

Lab Manager - III

Arlington, VA

Full-time

Onsite

Senior Level

5+ years exp

DigiFlight, Inc. is a company committed to providing exceptional support to its customers through innovative solutions and integrity. They are seeking a Lab Manager - Level 3 to apply advanced analytical skills and implement infrastructure solutions that support command decision-making and mission execution.

Information and Communications Technology (ICT)Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements

Support the implementation of new technologies and equipment in the lab environment

Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations

Advises and provides insight on development of lab standard operating procedures (SOPs) and policies

Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users

Provide support for MacOS and iOS to users

Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues

Monitor and respond to users on IT helpdesk channels and phone lines

Assist in the management of user accounts and resetting credentials

Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security

Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur

Qualification

System AdministrationNetwork AdministrationVirtual Private NetworksVirtual Desktop InfrastructureLinux/UnixMacOSSIEMs ELKSIEMs SplunkTechnical WritingTroubleshootingSecurity Best PracticesGranular Access ControlStorage ManagementUser Account ManagementTechnical ProceduresCitrixVMWareJamf ProDEPEnterprise ConnectVirtualization AutomationOptimizationDHS SuitabilityTS/SCI ClearanceEducation AssistanceProfessional DevelopmentLife InsuranceDisability InsuranceEmployee Referral ProgramMarketing Incentive Plans

Required

U.S. Citizenship

Must have an active DoD Secret clearance, TS/SCI clearance is preferred

Must be able to obtain DHS Suitability

5+ years of directly relevant experience in system administration

Experience with multiple operating systems, to include Linux/Unix & MacOS

Experience and knowledge of networking and network administration

Experience with Virtual Private Networks (VPN)

Experience with virtual desktops (Citrix, VMWare)

Must be able to work collaboratively across physical locations

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience