Sloan · 2 weeks ago
Field Service Engineer
Newark, NJ
Full-time
Hybrid
Senior Level
5+ years expSloan is the world’s leading manufacturer of commercial plumbing systems, committed to providing sustainable restroom solutions. The Field Service Engineer serves as a key technical advisor, responsible for customer satisfaction throughout the sales process by providing technical support, conducting site assessments, and offering product training.
Consumer GoodsManufacturing
Hiring Manager
Barbara Houser
Responsibilities
Completes job site assessments on projects, especially those with performance contractors, to better understand the existing plumbing systems, products and performance prior to order submittals. These assessments include analyzing the upstream conditions (i.e. water pressures, water supply pipe sizes, PRV presence, water quality, etc.), fixture and valve manufacturers, age and conditions and downstream conditions (i.e. pipe line conditions). Interprets customers' needs and makes recommendations on plumbing system improvements, product selection and tests solution in one or two fixtures or restrooms before converting entire building. Travels to project sites to perform start-up, integration and training services
Performs on-site field investigations and troubleshooting, utilizing expert knowledge, to resolve product issues. Captures and analyzes field data for Engineering / Manufacturing review in order to mitigate product failures, initiate corrective actions and aid in new product development and/or product improvements. Handles overflow calls for Technical Support when not in the field
Provides direction and support to the Sloan Service Network during new product launches at customer facilities. Performs product training seminars at customer locations for maintenance personnel, plumbing organizations, manufacturer's reps, contractors and other stakeholders. Training to focus on maintenance, repair, operation and troubleshooting of Sloan products, amidst a variety of commercial operating systems
Maintains accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in Cloud for Customer and Cloud for Service databases
Authors reports, repair bulletins or best practices documents related to field findings
Reviews technical documentation to ensure accurate and complete information is present. Initiates change process and repair bulletins when necessary
Documents and delivers best practices for diagnostic and repair procedures via all forms of media (written, verbal, video, etc.)
Qualification
Required
5+ Years advanced troubleshooting methods and field quality assessment
Ability to interpret maintenance manuals, schematics and wiring diagrams to install, disassemble, assemble and repair product
General knowledge of plumbing controls systems
Strong knowledge and understanding of service and installation processes
Ability to prioritize and project multiple customer issues and situations
Ability to read and interpret plumbing system drawings
Ability to travel up to 50%
Drive customer information with facts avoiding unsubstantiated claims of product performance
Interpret and implement company policies clearly escalating and gaps as necessary
Knowledge of and experience with developing testing/auditing programs, including FMEA, 8D, Design of Experiments
Maintain timely expense reports and budget expenditures, identifying gaps and escalating on a timely basis
Proven ability of problem solving and quality improvement tools including corrective and preventative action
SAP familiarity
Sound business acumen and understanding of when to escalate and engage subject knowledge experts and mitigate risk
Strong analytical, mathematical and problem solving skills
Strong written, verbal and presentation skills with the ability to translate and communicate technical information across a broad audience. Proven skills with positive customer interactions
Work independently with ability to submit timely reports on customer recommendations and reports to home office and supervisor
Benefits
Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.
Health Savings Account (HSA ): With company contributions for most medical plan options.
Financial Security : Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.
Additional Protection: Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection.
Convenient Commuter Benefits : Save on your daily commute.
Flexible Spending Accounts : Dependent Care FSA to help manage your expenses.
Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
Retirement Savings : 401(k) Retirement Savings Plan with a company match and immediate vesting.
Generous Time Off: Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required.
Work-Life Balance: Hybrid Work Program to support your flexibility.
Employee Referral Program : Earn rewards for referring great talent.
Professional Development: Tuition Reimbursement Program to help you grow your skills.
Community and Networking: Join our Employee Business Groups and connect with colleagues.
Company
Sloan
Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906.
1001-5000 employees
H1B Sponsorship
Sloan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Bernard Peters
CFO
Amy Risk
Human Resources Business Partner
Recent News
Company data provided by crunchbase