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DigniFi · 4 months ago

Collections Representative

Fort Worth, TX

Full-time

Onsite

Entry, Mid Level

$20/hr - $24/hr

2+ years exp

DigniFi is a fintech marketplace company that connects consumers with lenders to help finance large automotive repair costs. The Collections Representative will be responsible for contacting delinquent customers, providing customer service regarding collection issues, and managing accounts to reduce delinquency.

AutomotiveFinancial ServicesFinTechMarketplace

No H1B

Responsibilities

Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department

Place calls using a Dialer as well as manually dialing

Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies

Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations

Accountable for reducing delinquency for assigned accounts

Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis

Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers

Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer

Locate customers using skip tracing methods approved by management

Handle calls and emails from customers and partners related to applications and payments