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Resource Innovations · 1 day ago

Electrification Outreach & Field Manager

Washington, United States

Full-time

Onsite

Mid, Senior Level

$90K/yr - $120K/yr

3+ years exp

Resource Innovations is seeking an Outreach & Field Manager to join our growing team. This role is responsible for developing and executing a comprehensive outreach and engagement strategy for electrifying homes and businesses, while serving as a primary customer point of contact and managing customer tracking and data coordination.

ConsultingEnergyEnvironmental ConsultingInformation ServicesInformation Technology

Responsibilities

Coordinate with internal and external Program stakeholders to ensure smooth implementation of the program's engagement activities

Organize, facilitate, and participate in community outreach events, workshops, and meetings to raise awareness about the program. Assist in developing and maintaining program materials, including brochures, flyers, and presentations

Assist in creating and leading working sessions with the client to define outreach roles, responsibilities, communication processes, and coordination points, including creating and maintaining a RACI matrix and supporting documentation

Support the development of program-specific process flows, decision trees, and customer journeys. Align outreach strategy with partner electrification and energy efficiency programs to ensure unified customer messaging and leverage cross-program insights

Establish and refine communication protocols, handoff points, and Service Level Agreements (SLAs), and define and report on performance metrics and key outreach goals aligned with client priorities

Serve as the outreach lead and point of contact for customers referred by the client for tailored engagement

Oversee phased outreach, starting with phone/email, escalating to direct mail or in-person visits as needed; conduct in-person outreach for key commercial accounts or neighborhoods with high outreach potential

Ensure appropriate data tracking and documentation

Lead partnership efforts with local governments and community-based organizations (CBOs) to build awareness and foster engagement

Coordinate with related programs for co-marketing or cross-promotional opportunities

Qualification

Utility customer programsEnergy efficiency knowledgeElectrification programsProject tracking skillsCommunity engagementCRM proficiencyMultilingualCommunicationFacilitation skills