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Bunkerhill Health · 6 months ago

Customer Success Manager

San Francisco, CA

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $150K/yr

2+ years exp

Bunkerhill Health is a Sequoia and YC-backed company focused on activating AI algorithms for clinical use. The Customer Success Manager will ensure customers achieve their goals and have a positive experience with the company's products and services.

Artificial Intelligence (AI)Health CareHealth Diagnostics

Responsibilities

Cultivate strong relationships with customers, understanding their needs and goals

Be the primary point of contact for customers, ensuring their success and satisfaction with our products/services

Facilitate smooth onboarding of new customers, guiding them through product setup and usage

Provide training and educational resources to maximize customer product utilization and value

Identify opportunities for account expansion and upselling based on customer needs and usage patterns

Implement strategies to drive customer retention and reduce churn

Gather feedback from customers to understand their experiences and areas for improvement

Analyze customer data to identify trends and insights, guiding product enhancements and updates

Address and resolve customer concerns, coordinating with internal teams for timely issue resolution

Escalate critical issues and collaborate on solutions to ensure customer satisfaction

Qualification

Customer Success ManagementAccount ManagementProject ManagementCustomer-Centric MindsetHealthcare BackgroundEHR ImplementationsPatient Care NavigationRelationship Building