Waystar · 5 days ago
Technical Support Analyst
Louisville, KY
Full-time
Onsite
New Grad, Entry LevelWaystar is a company that simplifies healthcare payments through innovative technology and exceptional client support. They are seeking a Technical Support Analyst to provide superior support to clients by handling inquiries and resolving issues while maintaining high client satisfaction.
FinanceHealth CarePaymentsSoftware
Responsibilities
Answer incoming support calls
Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
Respond to written email inquiries from our customers
Document, investigate and resolve customer issues to resolution
Identify client concerns and engage appropriate internal resources to ensure timely resolution
Abide by phone schedule to ensure sufficient availability for receiving inbound calls
Document all client interactions - phone calls, emails, work effort, etc
Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
Consistently meet performance standards as set forth in the quality guidelines
Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
Ability to work self directed
Availability to work extended hours when needed
Appropriately escalates issues and concerns in order to achieve timely resolution
Perform other duties and /or projects as assigned by management within the area of responsibility and control
Qualification
Required
Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
Exceptional client service skills
Technically savvy with excellent troubleshooting and analytical skills
Demonstrated verbal and written communication skills
Self-motivated with the ability to multitask, work independently, and work in a team setting
Strong sense of urgency
Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
Preferred
Working knowledge of EDI files
Bachelor degree
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2025-12-29
2025-11-01
Company data provided by crunchbase