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Credal.ai · 8 months ago

Founding GTM Deployment Strategist

Credal HQ (Brooklyn, NY)

Full-time

Onsite

Senior Level

$120K/yr - $150K/yr

Credal is the secure AI agents platform for enterprises, and they are seeking a Founding GTM Deployment Strategist to enhance customer success. The role involves managing customer relationships, developing processes, and advocating for customer needs to shape the product roadmap.

Artificial Intelligence (AI)Information TechnologyInternetSoftware

Responsibilities

Own customer success end-to-end: growing customer relationships, defining playbooks & processes (e.g., onboarding, training, enablement, renewals, expansions), building metrics to evaluate product impact & engagement, and scaling it all up as we continue rapidly expanding our customer base

Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way

Develop a deep understanding of our customers’ use cases and business objectives, to ensure our products are providing the highest possible impact for their most complex and critical workflows

Shape our product roadmap by being the greatest advocate for our customers: identifying, synthesizing, and proactively communicating themes among threads of feedback across our entire customer base

Qualification

Customer success managementData-driven decision makingAI technology familiarityHigh ownership

Required

Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way

Develop a deep understanding of our customers' use cases and business objectives, to ensure our products are providing the highest possible impact for their most complex and critical workflows

Shape our product roadmap by being the greatest advocate for our customers: identifying, synthesizing, and proactively communicating themes among threads of feedback across our entire customer base

Eager to join our mission of bringing Frontier Intelligence to the industries and institutions that matter the most to human welfare - e.g., healthcare, government, financial infrastructure

Customer focused and empathetic - you listen and deeply care about customers' needs, challenges, and dreams, and will be their voice

Strong communication & interpersonal skills - able to flexibly tailor comms to diverse audiences in a clear, concise, and compelling manner - people love working with you :)

High-ownership - owning things (projects, outcomes, customer unlocks) from ambiguous start to clean finish

Thrives in fast-paced environments - biasing towards action, not waiting for other people to tell you what to do or how to solve a problem