Unify · 10 months ago
Senior Account Manager
New York Office
Full-time
Onsite
Mid, Senior Level
$175K/yr - $225K/yr
3+ years expUnify is a rapidly growing company focused on revolutionizing go-to-market strategies through an innovative platform for outbound sales. As a Senior Account Manager, you will manage customer relationships, drive satisfaction and retention, and collaborate with various teams to optimize the customer experience and account management processes.
Artificial Intelligence (AI)Software
Responsibilities
Drive Net Revenue Retention (NRR) through upsells, renewals and churn mitigation
Execute high-level account strategy and ensure partnerships align with customer goals
Multi-thread relationships throughout each customer, ensuring a strong network of champions and users who understand the value of Unify
Serve as the primary contact for resolving core technical product issues by coordinating with engineering and support teams, while also conducting training sessions and providing ongoing education on features, best practices, and advanced functionality to maximize platform utilization
Monitor product usage patterns to identify underutilized features and proactively recommend configuration changes or additional capabilities that drive deeper engagement, value realization, and overall customer satisfaction throughout the resolution process
Bring strong views on how to best manage accounts, incentivize performance and collaborate as a team to maximize NRR and customer satisfaction
Qualification
Required
3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
Proven track record of managing renewals & expansions in SaaS
Demonstrated ability to diagnose product issues, coordinate with engineering/support teams, and translate technical concepts into business impact for customers
Strong understanding of multithreading, executive relationship management, and value-based selling
Ability to develop deep understanding of complex technical products and translate features into business value for customers
Exceptional communication skills to present complex technical concepts and data insights to senior executives
Passionate about delivering value and exceptional experiences to customers
Skilled in identifying and addressing churn risks while unlocking new growth opportunities
Ability to identify potential technical adoption blockers and work collaboratively with customers to develop mitigation strategies
Preferred
Experience working in early-stage, high-growth startups is a plus
Familiarity with SQL for in-depth data analysis and insights is a strong plus
Experience creating and delivering technical documentation, training materials, and best practice guides
Benefits
Medical
Dental
Vision
401(k) options
Company
Unify
The world’s first warm outbound platform - book 25% more pipeline with half the effort.
11-50 employees
H1B Sponsorship
Unify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$69.91MKey Investors
Battery Ventures
2025-07-15Series B· $40M
2024-10-08Series A· $12M
2024-06-21Seed· $11.66M
Leadership Team
Austin Hughes
Co-Founder, CEO
Connor Heggie
Co-Founder, CTO
Recent News
Destination CRM
2025-08-06
Tech Startups - Startups and Technology news
2025-07-22
2025-07-18
Company data provided by crunchbase