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Accenture Federal Services · 3 months ago

System Administrator L3

Annapolis Junction, MD

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $222K/yr

15+ years exp

Accenture Federal Services is dedicated to helping the US federal government enhance national security and improve citizens' lives through technology. The System Administrator L3 will support the implementation, troubleshooting, and maintenance of IT systems, managing infrastructure and processes related to these systems.

ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides support for the dispatch system and hardware problem and remains involved in the resolution process

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components

Implements operating systems enhancements to improve reliability and performance