Waystar · 4 days ago
Technical Support Analyst
United States
Full-time
Remote
New Grad, Entry LevelWaystar is a company that helps providers simplify healthcare payments through a smart platform and superior client support. The Technical Support Analyst is responsible for providing exceptional support to clients, utilizing various internal systems to resolve inquiries and enhance client satisfaction.
FinanceHealth CarePaymentsSoftware
Responsibilities
Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
Be a problem-solver that seeks to understand the heart of each client’s issue. You are technically savvy and a thorough troubleshooter
Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
Qualification
Required
Honesty and integrity – always doing the right thing for our clients
Passion for service and a dedication to client satisfaction
A curious nature that seeks to understand the root of the issue
Focused on delivering on our promises
Willing to do whatever it takes to always bring our best work
Unafraid to move with speed and efficiency to make things happen
A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
Preferred
Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
Prior use of Salesforce or another customer relationship management software
Bachelor's Degree
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2025-12-29
2025-11-01
Company data provided by crunchbase