Alldus · 3 days ago
ServiceNow CSM Business Process Consultant
United States
Contract
Remote
Mid Level
3+ years expAlldus is seeking a highly skilled and motivated CSM ServiceNow Business Process Consultant. In this role, you will analyze, design, and optimize business processes within the ServiceNow CSM platform, working closely with stakeholders to enhance customer experience and operational efficiency.
Artificial Intelligence (AI)Recruiting
Hiring Manager
Hope Godfrey
Responsibilities
Serve as a subject matter expert (SME) in ServiceNow CSM capabilities and best practices
Analyze existing business processes and identify areas for improvement and automation
Design and document end-to-end CSM workflows and solutions aligned with business needs
Lead workshops and meetings with business stakeholders to gather requirements and validate solutions
Collaborate with ServiceNow developers and technical teams to ensure the proper implementation of process changes
Develop use cases, test scenarios, and support user acceptance testing (UAT)
Provide guidance on configuration, customization, and integration with other ServiceNow modules (e.g., ITSM, FSM, HRSD)
Support the rollout of new features and upgrades, ensuring minimal disruption and strong adoption
Deliver training and documentation to end users and support teams
Stay current with ServiceNow platform updates, particularly new CSM features and capabilities
Qualification
Required
Proven experience (3+ years) as a Business Process Consultant or Analyst, specifically in ServiceNow CSM
Strong understanding of ServiceNow platform architecture, configuration, and integration
Demonstrated experience in designing and optimizing business processes and workflows
Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders
Experience with Agile/Scrum methodologies and tools such as JIRA or ServiceNow Agile Development
ServiceNow Certified Implementation Specialist – CSM certification (preferred)
Familiarity with industry frameworks such as ITIL, COBIT, or Six Sigma (a plus)
Bachelor's degree in Business, Information Technology, Computer Science, or a related field
Preferred
Experience with ServiceNow Performance Analytics, Virtual Agent, or Predictive Intelligence
Background in customer support operations, field service, or case management
Ability to manage multiple priorities in a fast-paced environment
Company
Alldus
Alldus is a specialist staffing company with one single purpose: To connect the best people in Artificial Intelligence & Digital Transformation.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Steven Quinn
Chairman
Company data provided by crunchbase