Apply on Employer Site

Evergreen Residential · 4 months ago

Resident Specialist – Leases/ Move-ins

Charlotte, NC

Full-time

Onsite

Entry Level

1+ years exp

Evergreen Residential is a high growth Real Estate Company focused on the single-family residential and build-to-rent sectors. The Resident Specialist – Leases/Move-ins is responsible for managing the lease application process, coordinating lease completion, and providing high-touch support to residents during their move-in orientation.

Real EstateReal Estate InvestmentResidential

Responsibilities

Start and follow-up on documentation after the lease application process

Sends required documentation to future residents including funds due, resident orientation and other communication

Accurately documents interactions in CRM system

Coordinate lease completion and signing with resident and leasing agents

Receive residents via a high-touch transition from lease execution to move-in orientation and serve as the point of contact for prospects in that phase

Perform virtual move-in orientations

Maintains up to date knowledge of Company policies and procedures

Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication

Work collaboratively with team members

Other activities as assigned by the manager