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Evergreen Residential · 2 hours ago

Eviction Specialist

Charlotte, NC

Full-time

Onsite

Entry Level

1+ years exp

Evergreen Residential is a high growth Real Estate Company focused on the single-family residential and build-to-rent sectors. The Eviction Specialist will manage the eviction process for residents who have not met their lease terms, ensuring communication and compliance with local and federal laws while maintaining a respectful approach throughout the process.

Real EstateReal Estate InvestmentResidential

Responsibilities

Manage Notice and Eviction Process

Manage Notice to Pay or Quit Process in a thorough, consistent, and timely manner each month

Prepare eviction files on notices of non-compliance when needed

Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc

Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations

Maintain weekly communication with leadership thru 3rd party software and weekly reporting

Collaborate with appropriate field team when needed to schedule Occupancy Checks

Follow up with legal on eviction progress until resolution

Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members

Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process

Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alerts

Manage the Squatter Eviction process to ensure the eviction of all unauthorized occupants are managed appropriately and in accordance with the law

Be polite, professional, and courteous in all interactions with both internal and external customers and respond to all correspondence with urgency

Troubleshoot customer inquiries and work towards one-step resolution

Contact all Residents that have submitted their Notice to Vacate and try to retain by offering solutions and displaying high level customer service

Keep residents informed and educated on what to expect with their upcoming lease expirations, renewal process, rent increases (market rate knowledge), and potential fees

Provide local comps to residents when needed to educate them on current market value of their home

Be a collaborative, cooperative team member, assisting when needed with team projects and processes