One&Only Resorts · 2 weeks ago
Host (Guest Experience)
Big Sky Meadow Village, MT
Full-time
Onsite
New Grad, Entry LevelOne&Only Resorts and Private Homes are havens of outstanding style & service that place one in the heart of every fascinating environment. The Host (Guest Experience) is responsible for managing the in-house and post-stay stages of the guest, ensuring personalized service and exceeding expectations throughout their stay at the resort.
HospitalityHotelResortsRestaurants
Responsibilities
Cooperate with other hotel departments to make sure the work is planned and organized efficiently
Provide services which blows away for customer satisfaction and retention
Maintain high visibility in public areas
Establish a positive relationship with guests while maintaining a professional and attentive manner
Provide immediate assistance to guests as requested and anticipate their needs when possible
Responsible for all in house guest requests and ensuring their needs are met
Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction
Making sure all guests’ complaints are followed up
Maintain a high level of product & service knowledge to explain and cross-sell services and facilities to our clients and potential guests
Ensure the quality, standards and meeting the expectations of the customers daily
Follow LQA Standards related to responsibilities
Responsible for the coordination, organization and delivery of a warm welcome and fond farewell for the individual guests
Communicate guest arrivals, preferences and needs to all appropriate departments daily
Collect guest preferences during their stay
Adapt to rotate within the different sub departments of the Rooms Division or any other department of the hotel as assigned
Promote activities and facilities of the resort with the intention to convert bookings
Be aware of all Group Events, VIP guests that are in house and of their movements
Personal check of room readiness & amenities delivery before arrival of VIP guests
Responsible for ensuring all guest’s needs are met throughout their stay
Assist with any other duties as assigned
Qualification
Required
Must be computer literate, knowledge of MS Office, Excel and Opera is essential
Must be able to work well under pressure and be able to multi-task
Experience working in a luxury hotel within a front of house role
Benefits
Medical insurance - 80% of premium paid by employer
Health Savings Account with $50 employer contribution per pay period
Dental, vision & life insurance - 100% of premium paid by employer
5 weeks of PTO (Paid Time Off)
8 paid holidays
Uniform provided & complimentary laundering
Complimentary transportation to/from resort
Complimentary meal per shift
Subsidized housing based on availability
Discounts at F&B outlets on property
14 nights per year at $100/night at Kerzner Properties worldwide
Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Company
One&Only Resorts
One&Only Resorts and Private Homes are havens of outstanding style & service that place one in the heart of every fascinating environment.
Founded in 2002
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2025-09-30
2025-09-27
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