WEKA · 6 hours ago
Global Resolution Engineer - Networking SME
United States
Full-time
Remote
Senior Level, Lead/Staff
15+ years expWEKA is a pre-IPO, growth-stage company focused on innovative data solutions for enterprises. The Global Resolution Engineer - Networking SME will serve as a key technical resource in networking for high-performance computing and AI/ML environments, working cross-functionally to resolve customer issues and improve product networking design.
AI InfrastructureArtificial Intelligence (AI)Cloud StorageData CenterData ManagementSoftware
Responsibilities
Serve as the primary escalation point for complex customer issues related to networking, fabric design, connectivity, and performance in WEKA deployments
Troubleshoot Layer 1–4 networking problems in high-throughput, low-latency environments, including AI/ML pipelines and HPC clusters
Collaborate with Customer Success Engineers to mentor, review case strategy, and elevate overall team networking competence
Engage in proactive problem prevention by analyzing field data to identify emerging patterns, bottlenecks, or systemic flaws in network configurations
Maintain and evolve WEKA’s Known Issues Database, Technical Advisories (WTAs), and Knowledge Base (KB) with network-centric content
Partner with the Development team to provide detailed root cause analyses and influence future product capabilities and diagnostics tools
Conduct deep-dive training sessions on advanced networking topics for internal support teams and key customers. Participate in technical design reviews, both internally and with customer architecture teams, to ensure networking best practices are followed
Continuously improve WEKA’s internal tooling for packet capture, latency analysis, flow visualization, and path validation
Represent GRE in cross-functional architecture reviews involving customers, field engineers, and partners, with a focus on networking readiness and scalability
Support global 24/7 operations through on-call participation and high-severity incident resolution
Qualification
Required
Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field; equivalent experience accepted
15+ years in advanced technical support, network engineering, or network architecture roles in enterprise, cloud, or HPC environments
Demonstrated ability to act as a technical lead in multi-team escalations and customer-critical situations
English fluency required; additional languages a plus
Flexibility to support global operations, including on-call rotation and occasional travel
Subject matter expertise in modern data center networking, including Ethernet (10/25/40/100/400G), Infiniband (HDR/NDR), RDMA (RoCE), DPDK, and UCX
Extensive experience with multi-vendor enterprise switching and routing platforms (Arista, NVIDIA/Mellanox, Cisco, Juniper). Deep understanding of TCP/IP, LACP, ECMP, jumbo frames, MTU tuning, congestion control, and QoS in storage and compute networks
Hands-on experience with network telemetry tools, performance tuning, and link-level diagnostics (ethtool, iperf, perfquery, ifconfig, fabric utilities)
Advanced Linux systems administration with emphasis on network stack debugging and tuning (sysctl, iptables/nftables, routing tables)
Proven ability to resolve complex technical issues in distributed systems, particularly in storage-heavy, compute-intensive workloads
Excellent written and verbal communication skills, with the ability to convey technical detail clearly and concisely
Ability to lead architectural discussions on datacenter fabrics for scale-out systems (AI training clusters, hybrid cloud architectures, etc.)
Strong documentation skills; able to produce clear internal guides and customer-facing technical content
Preferred
Experience working with or supporting cloud providers (AWS, Azure, GCP) and hybrid deployments is preferred
Familiarity with WEKA's architecture and networking requirements is a strong plus
Bonus: Experience with Kubernetes networking (CNI plugins, pod networking), Terraform, Ansible, or scripting in Python/Bash for automation
Company
WEKA
WEKA is a global data platform company that delivers a cloud-native, software-based data platform for AI & next-generation workloads
201-500 employees
H1B Sponsorship
WEKA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$415.1MKey Investors
Valor Equity PartnersGeneration Investment ManagementHitachi Ventures
2024-05-15Series E· $140M
2022-11-15Series D· $135M
2021-08-20Series C· $73.1M
Leadership Team
Liran Zvibel
Co-Founder,CEO
Amit Pandey
Executive Chairman
Recent News
Norwest
2025-12-29
solutionsreview.com
2025-11-23
Company data provided by crunchbase