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Fospha · 8 hours ago

US Graduate Programme - Customer Success

Austin, United States

Full-time

Hybrid

New Grad, Entry Level

Fospha is a high-growth, data-led business focused on building powerful measurement solutions for online retail. They are seeking a Customer Success Coordinator to provide exceptional customer experience, manage onboarding, and support clients in maximizing their marketing performance.

Digital MarketingEnterprise SoftwareInternetMarketingSoftware

Senior Management

Responsibilities

Support and learn from Customer Success team on matters specific to Fospha customers

Own and project manage customer onboarding, ensuring quality for our customers

Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support

Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities

Track customer health scores, creating mitigation plans for at risk customers to ensure renewal

Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals

Build and manage key customer stakeholder relationships

Continually strive to provide the best customer service possible and exceed expectations

In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub!

Qualification

Customer SuccessAnalytical mindsetExcel proficiencyVerbal communicationWritten communicationRelationship buildingInterest in AICuriosityOrganizational skillsProblem-solving