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Charlie Health · 17 hours ago

Admissions Coordinator (Bilingual)

United States

Full-time

Remote

Entry, Mid Level

$54K/yr - $60K/yr

1+ years exp

Charlie Health is a rapidly growing organization dedicated to connecting individuals with life-saving behavioral health treatment. The Admissions Coordinator will facilitate the admission process for at-risk clients and ensure a seamless experience by adhering to strict timelines and documentation standards.

Health Care

Responsibilities

Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner

Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories

Clearly communicate financial policies, payment options, and potential financial assistance programs

Maintain meticulous client records via Salesforce, including treatment consents and insurance information

Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met

Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program

Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families

Qualification

Bilingual fluencySalesforce experienceSales experienceMicrosoft Office proficiencyGoogle Suite proficiencyHIPAA familiarityAdolescentsMultitasking abilityHigh-paced environment