Cresta · 4 months ago
Forward Deployed Engineer (AI Agent)
United States
Full-time
Remote
Mid Level
$150K/yr - $250K/yr
3+ years expCresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. As a Forward Deployed Engineer (AI Agent), you will develop and deploy AI agents that solve practical problems for customers, ensuring seamless integration and high-impact deployments while collaborating with software and machine learning engineers.
Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications
Responsibilities
Develop, configure, and deploy AI agents using Cresta’s AI platform and tools
Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives
Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings
Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI
Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning
Qualification
Required
Bachelor's or Master's degree in Computer Science, Engineering, or a related field
3+ years of experience in software development, AI/ML engineering, or system integration
Proficiency in Python and Golang, with the ability to write clean, efficient code
Familiarity with AI/ML concepts
Hands-on experience with large language models (LLMs), and prompt engineering techniques
Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG)
Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
Excellent communication and project management skills
Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions
Preferred
Hands-on experience of building AI agent systems
Benefits
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Company
Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
201-500 employees
H1B Sponsorship
Cresta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$276MKey Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M
Leadership Team
Ping Wu
CEO
Tim Shi
Co-Founder, Board Member
Recent News
Greylock
2025-12-02
Company data provided by crunchbase