AIG · 1 week ago
Claim Governance and Control Lead
Atlanta, GA
Full-time
Onsite
Senior Level
7+ years expAIG is a global leader in commercial and personal insurance solutions, and they are seeking a Claim Governance and Control Lead to enhance their Claims operations. The role involves overseeing the Global Claim Governance and Control Framework and collaborating with various stakeholders to ensure compliance and operational effectiveness.
BankingFinancial ServicesInsurance
Responsibilities
Drive a strong control framework working in close collaboration with the Technical Business lines, Operations and Claim Legal
Align and strengthen controls for AIG Claims to ensure consistency and effective best practices designed to mitigate claim handling and operational risk
In collaboration with Key Stakeholders and business partners, develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls
Manage and coordinate bi-annual and annual reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls
In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process
Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits)
Drive continuous improvement and development of Global Claim Control library/depository
Coordinate with various functions on business improvement programs and key remediation activities to include the monitoring and reporting of internal audit action plan status and risk event notices and analysis
Facilitate bi-monthly meeting with Claim Legal to discuss on going claim initiatives with focus on Global Authorities. Maintain project documentation including call notes, action items, etc. Lead program/project after-action reviews to gather post-implementation feedback and help develop continuous improvement programs/projects
Manage the Letter of Authority process. Deliver effective LOA review and reconciliation process to ensure LOA’s accurately reflect the system authority
Effectively deliver improvement initiatives and projects on behalf of Claim Governance, leading projects independently and working closely with key stakeholders in delivering project plans
Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups
Support ongoing Claims strategic initiatives through programs that foster an environment of continuous improvement
Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration
Qualification
Required
Proven claims experience of 7+ years handling and/or managing claims with a commercial or personal line insurance carrier
Strong Interpersonal skills with the ability to influence change
A claims technical and operational background that will enable you to understand the improvement opportunities identified irrespective of the line of business and be credible with key claims stakeholders & managers
Ability to analyze information and data to identify underlying trends or issues and develop appropriate solutions
Proficiency in manipulating and interpreting MS Excel spreadsheets
Ability to influence and collaborate effectively with senior managers across claims
Excellent written communication skills with ability to create consistently factual, correct, high quality reports, meeting notes and supporting documentation
Ability to lead and deliver projects on time and to as per requirements
Preferred
Knowledge of key regulatory and legal requirements relevant to commercial or personal line claims is a plus
Benefits
Total Rewards Program
Health, wellbeing and financial security
Professional development
Company
AIG
AIG is a global insurance company providing insurance products to support clients in business and in life.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kelly Lafnitzegger
Executive Vice President and Chief Human Resources Officer
Charlie Fry
EVP, Reinsurance Purchasing and Risk Capital Optimization
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