Axon · 4 hours ago
Datastore Support Engineer, Software Implementations
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
$83K/yr - $133K/yr
5+ years expAxon is on a mission to Protect Life, focusing on critical safety and justice issues with their devices and cloud software. The Datastore Support Engineer will support law enforcement customers, troubleshoot technical issues, and ensure a stellar experience with Axon products and services.
ElectronicsGovTechHardwareSoftware
Responsibilities
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Develop and prepare SQL queries to assist Law Enforcement customers with their reporting needs
Provide front line datastore support to Axon Records and Standards customers while logging detailed notes on each customer interaction
Collaborate with customers to identify the urgency of tickets/requests and identify their priority across engineering teams
Researching, diagnosing, troubleshooting and identifying solutions to tackle Axon RMS system issues, specifically related to our Axon Datastore
Follow up with clients to ensure their systems are fully functional after troubleshooting
Develop knowledge base articles on top issues
Report bugs and trends to the necessary Axon teams
Qualification
Required
5+ years of support experience for cloud-based products
A willingness to learn, self-sufficiency, responsibility, and a positive outlook
Solid communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with relational databases and SQL and the ability to write, modify, and troubleshoot SQL queries
Experience working with business intelligence applications such as Tableau, Power BI, Crystal Reports
Experience working with JSON and XML
Knowledge of computer/server hardware, operating systems, and storage devices
Requires the ability to work individually with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
2026-01-09
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