Ultimate Staffing ยท 2 months ago
HVAC Dispatcher/Service Coordinator ($60-70K)
Bloomington, MN
Full-time
Onsite
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expUltimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions. As a Service Coordinator / Dispatcher, you will serve as the communication hub between customers and HVAC service technicians, ensuring smooth daily operations through scheduling and tracking service work while maintaining high customer satisfaction.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Teri Thompson
Responsibilities
Schedule, dispatch, and coordinate HVAC service, maintenance, and repair calls in an efficient and timely manner
Monitor technician availability, job progress, and workload to optimize routes and daily operations
Manage and update the dispatch map and scheduling boards
Serve as the primary point of contact between customers and field technicians
Ensure seamless communication, job clarity, and timely updates throughout the service process
Respond to customer inquiries and provide follow-up to confirm satisfaction and job completion
Create, process, and maintain work orders and service documentation with accuracy
Utilize service management software to track and update job statuses in real time
Maintain clear, organized records of technician activity and customer interactions
Work closely with the service team to prioritize tasks and resolve scheduling conflicts
Support operational goals related to service quality, timeliness, and profitability
Participate in an on-call/after-hours rotation for backup dispatch support
Qualification
Required
Minimum 2 years of experience in a service coordination / dispatch role
Experience in the HVAC, construction, or skilled trades industries would be fantastic!
Strong multitasking and organizational skills in a fast-paced environment
Proficiency in Microsoft Office Suite and service scheduling/dispatching software
Ability to work calmly under pressure and adapt quickly to changes in schedule or customer needs
Customer-first mindset with excellent communication and follow-up skills
Functional geographic knowledge of the service area or comfort with map-based tools
Preferred
Familiarity with service management software is preferred (e.g., ServiceTitan, FieldEdge, or similar)
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase