Goodshuffle · 4 days ago
Customer Success Manager
Washington, DC
Full-time
Hybrid
Mid Level
3+ years expGoodshuffle is on a mission to enhance the business of events through their innovative platform. The Customer Success Manager (CSM) will serve as a trusted partner to customers, ensuring they effectively utilize the platform and achieve measurable success in their operations.
Business IntelligenceCRMEnterprise Resource Planning (ERP)EventsMarketplaceSaaS
Responsibilities
Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
Lead training and education sessions to ensure a smooth and successful journey for customers
Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
Educate customers on new features, best practices, and time-saving workflows
Serve as the primary point of contact for questions, feedback, and troubleshooting
Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
Contribute to team processes and knowledge-sharing as we scale
Qualification
Required
3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
Excellent written and verbal communication skills
Strong organizational skills with attention to detail and follow-through
A genuine desire to help others succeed and a proactive approach to problem-solving
Ability to manage multiple accounts and priorities in a fast-paced environment
Comfort with technology and a desire to learn new tools and features
Team-oriented, feedback-friendly, and eager to grow
Preferred
Experience working with small business customers or in the events industry
Familiarity with tools like Intercom, HubSpot, FullStory and Confluence
Exposure to onboarding or training customers
Benefits
Competitive salary and benefits
Hybrid work environment
Strong feedback culture with mentorship and growth opportunities
A passionate, tight-knit team focused on innovation and impact
A chance to make a real difference for small business owners in the events world
Company
Goodshuffle
Innovating the business operations and e-commerce technology for event companies
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.25MKey Investors
FINTOP Capital
2024-02-07Series A· $5M
2022-10-10Undisclosed
2021-05-05Undisclosed
Leadership Team
Andrew Garcia
Co-Founder & CEO
Erik Dreyer
Co-Founder
Recent News
EIN Presswire
2025-06-04
2025-01-22
The Business Journals
2024-06-04
Company data provided by crunchbase