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Xebia · 6 months ago

Client Partner (Retail)

Seattle, WA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Xebia is a global digital consulting company specializing in Agile, Test Automation, and Modern Software Development. They are seeking an experienced Client Partner focused on the Retail and Consumer Packaged Goods sectors to manage strategic client accounts and deliver tailored IT consulting solutions.

AnalyticsBig DataCloud ComputingConsultingDevOpsGenerative AIInformation TechnologyRobotic Process Automation (RPA)Software

No H1B

Responsibilities

Manage and grow existing client accounts within the Retail and CPG domains, serving as the primary point of contact and trusted advisor to key stakeholders

Understand the unique business models, supply chain dynamics, and customer engagement strategies of Retail and CPG clients to deliver relevant and impactful solutions

Collaborate with internal teams and partners to design and deliver value-added IT consulting services that address industry-specific challenges such as omnichannel integration, demand forecasting, inventory optimization, and consumer insights

Conduct regular account reviews to assess satisfaction, identify improvement areas, and propose enhancements aligned with client goals

Identify upselling and cross-selling opportunities by leveraging your knowledge of Retail and CPG trends, including digital commerce, personalization, and sustainability

Develop and execute account growth strategies, including penetration plans and executive engagement roadmaps

Stay informed on industry trends, regulatory changes, and emerging technologies such as AI/ML in retail analytics, IoT in supply chain, and cloud-native solutions for CPG operations

Prepare and deliver compelling presentations, proposals, and reports that articulate the value of our services in the context of Retail and CPG transformation

Maintain accurate records of client interactions, opportunities, and account status in the CRM system

Qualification

Retail expertiseCPG expertiseAccount managementCRM toolsMicrosoft Office SuiteRelationship-building skills

Required

Bachelor's degree in Business Administration, Marketing, or a related field

Minimum of 8 years of account management experience in the Retail and/or CPG sectors, preferably within an IT consulting or technology solutions environment

Deep understanding of Retail and CPG business processes, including merchandising, category management, trade promotions, and direct-to-consumer strategies

Proven track record of managing and expanding client relationships, achieving revenue targets, and delivering high client satisfaction

Strong communication, presentation, and relationship-building skills with the ability to engage senior executives and cross-functional teams

Analytical mindset with the ability to translate business needs into technology solutions

Proficiency in CRM tools and Microsoft Office Suite

Willingness to travel as needed