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The Tri-M Group, LLC · 2 days ago

Security Service Technician

Kennett Square, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

The Tri-M Group, LLC is an employee-owned company dedicated to placing employees first and delivering quality commercial electrical services. They are seeking a Security Service Technician to maintain and repair security equipment, ensure customer satisfaction, and provide technical support for sales.

Building MaterialConsumer ElectronicsElectronicsReal Estate

No H1B

Responsibilities

Maintains positive customer relations by communicating well, maintaining a positive attitude, delivering to customer requirements, being timely, efficient, and effective and continually looking for ways to improve quality and revenue

Performs scheduled, routine preventive maintenance on a variety of security equipment/systems under contract agreement by inspecting, adjusting, cleaning, and calibrating systems and checking out equipment to ensure it's in satisfactory working order

Completes maintenance, in a manner that reduces emergency calls and results in achieving the goal of zero calls backs

Participates in an emergency on-call rotation

Analyzes, trouble-shoots, repairs, and restores equipment/systems to full operation and recommends revisions when necessary for effectiveness

Notifies the supervisor of equipment/systems requiring further analysis or potential replacement

As directed, provides technical recommendations in support of sales representatives, conducting surveys or inspections

Provides sales leads to the sales groups where such opportunities are identified during the course of service work

Provides customer training on simple systems

Promotes, builds, and maintains good customer relations and assists with contract retention

Keeps supervisor informed of customer needs, requirements, system status and actual or potential customer problems

Maintains company propriety documentation in accordance with established policies

Uses current material/inventory in a responsible manner, and recommends inventory requirements

Keeps abreast of changes and new developments in products and technology

Attends and completes training programs as requested

Qualification

Security systems programmingInstalling security systemsTroubleshooting skillsComputer skillsCustomer relationship buildingCommunication skillsTime management skillsAdaptabilitySelf-starter

Required

Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization

High school diploma or equivalent

5 years of software programming security systems experience (Ex. Andover Controls, Schneider Electric, Lenel, DSX, Pelco, Bosch, Avigilon, Ademco)

2 years' experience installing security systems

Valid driver's license

Excellent oral and written communication skills

Interpersonal skills and customer relationship building skills

Adapts well to change, flexibility and resilience

Excellent time management aptitude and organizational skills

Self-starter and independent

Proven troubleshooting skills

Ability and willingness to travel regionally to jobsites as needed

Working 40 hours/week, scheduled in 8 to 10 hour shifts

Standing and climbing 4 to 6 hours/day

Kneeling, lifting, reaching above shoulders, and bending 4 to 5 hours/day

Twisting (180° ) and walking 2 to 3 hours/day

Squatting and sitting 1 to 2 hours/day

Lifting weights of 0 to 75 lbs. at the following frequencies: continuous lifting of 10 to 35 lbs.; frequent lifting of 35 to 50 lbs.; occasional lifting of 50 to 75 lbs.; sizes & shapes of objects vary from concrete blocks to cylinders to 10' lengths of metallic conduit and 20' lengths of PVC conduit; average carry requirements, 60 lbs. for 40'

Ability to lift from floor to above shoulder

Repetitive use of hands includes: continuous grasping up to 50 lbs.; frequent pushing and pulling of 50 to 75 lbs.; and fine motor coordination for receptacle installation and wire terminations

Repetitive use of feet is required for operating heavy equipment, conduit benders and vertical climbing

Vision adequate for blueprint reading and color coding for wire identification

Balance adequate for continuous climbing of ladders, scaffolds, and lifts

Environmental factors include working in: temperature extremes of 0° F to 100° F; up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, and odors within the Permissible Exposure Limits (PEL)

Special hazards include exposure to mechanical, electrical, chemical, and potentially explosive hazards

Personal protective equipment includes use of hard hat, safety glasses, protected-toe boots, and appropriate gloves for the task. Equipment on an 'as needed' basis may include fall protection, dust mask, respirator, hearing protection, arc flash protective gear, and dielectrically insulated gloves and/or sleeves