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Peregrine Health · 20 hours ago

Director of Market Operations

Nashville, TN

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Peregrine Health is focused on behavioral health programs, and they are seeking a Director of Market Operations to oversee day-to-day operations at partner clinic sites. This role involves managing the clinical team, ensuring workflow integration, and identifying opportunities for service growth within accounts.

Health CareMedical

Responsibilities

Serve as the primary point of contact for all operational matters at assigned clinic sites

Supervise and support the provider team, manage schedules and productivity, and hold regular team meetings

Ensure smooth execution of referral, scheduling, and follow-up workflows; address local issues quickly and effectively

Track show rates and operational barriers to care; improve scheduling, communication, and front-end logistics to support patient engagement

Build strong working relationships with clinic leaders and staff; coordinate on daily operations and shared goals

Cultivate trusted relationships with senior clinic executives; serve as a strategic partner by understanding clinic priorities, advocating for Peregrine’s value, and influencing joint decision-making to support program success

Track provider utilization, visit volumes, and other KPIs; take action to optimize site-level performance

Identify opportunities to expand services (e.g., adding providers, sites, or programs); surface growth ideas to the Market President and support planning and execution

Lead the implementation of new services, tools, or workflows at the site level

Manage day-to-day problems such as provider absences, scheduling gaps, or tech disruptions

Maintain clear documentation and ensure consistent information flow between site, regional, and central teams

Qualification

Healthcare OperationsOperational KnowledgeLeadership SkillsTech SavvyGrowth OrientationMission FitProblem-SolvingCommunication

Required

5+ years in healthcare operations, with 2+ years in a supervisory role; outpatient or behavioral health experience preferred

Proven ability to manage cross-functional or clinical teams and drive local execution

Strong understanding of outpatient workflows, provider productivity, and patient engagement tactics

Experience or interest in identifying and supporting business development or service expansion opportunities

Highly organized, adaptable, and proactive in addressing operational challenges

Excellent interpersonal and written skills; able to navigate and influence in a multi-stakeholder environment

Familiar with EHR systems and comfortable using project management tools, dashboards, and telehealth platforms

Preferred

Bachelor's in healthcare admin, social work, nursing, or related field is a plus; advanced degree or clinical experience is a plus

Passion for expanding access to quality behavioral health care in underserved communities

Company

Peregrine Health

For clinics in underserved communities, Peregrine Health provides a comprehensive behavioral health solution that goes beyond simple telehealth visits.

Founded in 2019

Nashville, Tennessee, USA

51-200 employees