Entrega · 5 months ago
Business Process Outsourcing (BPO) Delivery Analyst
Troy, MI
Full-time
Onsite
Entry Level
1+ years expEntrega is a company that specializes in outsourcing services, and they are seeking a BPO Delivery Analyst to efficiently process a high volume of tasks in a fast-paced environment. The role involves data entry, transaction processing, and ensuring compliance with company standards and SLAs while maintaining high accuracy.
AppsInformation TechnologySoftware
Responsibilities
Process a high volume of transactions, data entries, and operational tasks with speed and accuracy
Review and verify information to ensure correctness and compliance with established guidelines
Maintain quality standards and adhere to SLAs for turnaround times
Handle routine and complex tasks based on project and client requirements
Ensure all tasks are completed in accordance with company policies and regulatory requirements
Follow standard operating procedures (SOPs) and escalate issues when necessary
Perform self-audits and cross-check work for errors before submission
Adhere to data security and confidentiality policies
Meet daily, weekly, and monthly productivity and accuracy targets
Maintain logs and records of completed work for reporting and analysis
Identify inefficiencies in processes and suggest improvements
Work closely with team members, supervisors, and clients to resolve issues or clarify requirements
Provide feedback and participate in team discussions to improve workflow efficiency
Support training efforts for new hires or team process improvements
Use various software applications, databases, and automation tools to complete tasks
Troubleshoot minor technical issues and report system-related problems
Stay updated on process changes and new tools introduced in the workflow
Qualification
Required
Ability to work independently as well as in a team environment
Highly organized with exceptional attention to detail and a high degree of accuracy
Strong ethical standards and a high degree of integrity
Ability to manage sensitive and confidential information with discretion
Capable of working under pressure to meet strict deadlines and SLAs
Passion for continuous learning and staying current with software and applications
Enjoy working within a fast-paced team
Willingness to work full-time in Entrega's Troy, MI office
A bachelor's degree in business or a related field
1-3 years of experience in a BPO, back-office operations, or data processing role
Experience working in high-volume transaction environments
Proficiency in Microsoft Office Suite required
Preferred
Experience with JIRA or other project management tools preferred
Company
Entrega
Entrega is a leading technology and information partner for business,create and manage complex web applications.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
T
Todd Roleston
CEO
Company data provided by crunchbase